Effective Date: May 1, 2024
Thank you for choosing DotStash Co. We strive to provide you with the best shopping experience. Please review our brief return/exchange policy below:
Timeframe:
Items must be returned or exchanged within 15 days from the date of receipt.
Condition of Product:
Products must be unopened and in their original packaging.
Initiating Return/Exchange:
To initiate a return or exchange, please contact us via email at info@dotstash.co.
Please include your order number, details of the item(s) you wish to return or exchange, and the reason for the return or exchange in your email.
Damaged Items:
If you receive a damaged item, please contact us immediately upon receipt.
We may require photo evidence of the damage to process your return or exchange efficiently.
Return Shipping:
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective item.
Refund/Exchange Process:
Upon receiving and inspecting the returned item(s), we will process your refund or exchange promptly.
Contact Information:
If you have any questions or need further assistance, please reach out to us at info@dotstash.co.
Thank you for shopping with Dotstash Co. We appreciate your business!